Terms of Service

Last Updated: January 1, 2025

Welcome to the Reliable Knoxville Appliance Experts website. By accessing or using our website (appliancerepairknoxvilletn.net) and our appliance repair services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

1. Services Overview

Reliable Knoxville Appliance Experts provides residential appliance repair services to homeowners in the Knoxville, Tennessee metro area and surrounding Knox County communities. Our services include diagnosis, repair, and maintenance of household appliances such as refrigerators, washers, dryers, dishwashers, ovens, ranges, and freezers.

2. Service Area

Our services are available within the Knoxville, TN metropolitan area and surrounding communities in Knox County. Service availability may vary based on technician scheduling and location. We reserve the right to decline service requests outside our designated service area.

3. Appointments and Scheduling

Service appointments are scheduled based on availability. While we make every effort to accommodate your preferred time, scheduling is subject to technician availability. We will make reasonable efforts to arrive within the agreed-upon service window. If we need to reschedule, we will notify you as soon as possible.

4. Pricing and Payment

• A diagnostic fee may apply for initial appliance inspection and assessment
• Repair estimates are provided after diagnosis and before work begins
• Pricing includes labor and parts unless otherwise stated
• Additional charges may apply if unforeseen issues are discovered during repair
• Payment is due upon completion of service unless other arrangements are made

5. Warranty on Repairs

We stand behind our workmanship and provide a warranty on completed repairs. Warranty terms vary depending on the type of repair and parts used. Warranty details will be communicated at the time of service. The warranty covers defects in workmanship and parts failure under normal use conditions. The warranty does not cover damage caused by misuse, neglect, power surges, or unauthorized modifications.

6. Customer Responsibilities

As a customer, you agree to:

• Provide accurate information about appliance issues and symptoms
• Ensure safe and reasonable access to the appliance requiring repair
• Be present or have an authorized adult present during the service visit
• Secure pets and clear the work area around the appliance
• Disclose any known hazards or conditions that may affect the repair

7. Cancellation Policy

We understand that plans change. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Late cancellations or no-shows may be subject to a service fee.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Reliable Knoxville Appliance Experts and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or modify any content from this website without our prior written consent.

9. User Conduct

When using our website, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Scrape, copy, or harvest content from the website without permission

10. Limitation of Liability

To the fullest extent permitted by Tennessee state law, Reliable Knoxville Appliance Experts shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services. Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Reliable Knoxville Appliance Experts, its owners, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms of Service or your misuse of our website or services.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts of Knox County, Tennessee.

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website or services after changes are posted constitutes acceptance of the revised terms.

14. Contact Information

For questions about these Terms of Service, contact us:

• Phone: (865) 319-8484
• Address: 3104 N Broadway St APT A5, Knoxville, TN 37917